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Cancellation Policy

Consumers have a fourteen-day right of cancellation.
Right of Cancellation

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last item.

To exercise your right of cancellation, you must notify us (Heinrich Glaeser Nachf. GmbH, Blaubeurer Str. 263, 89081 Ulm, Germany, info@glaeser-textil-ulm.de, Telephone: +49 731 3981 0, Fax: +49 731 3981 55) of your decision to cancel this contract by means of an unambiguous declaration (e.g., a letter sent by post, fax, or email). You may use the attached model cancellation form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send your notification of your exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of Cancellation

If you cancel this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary to check their quality, properties, and functioning.

The right of cancellation does not apply to the following contracts: •Contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

Sample Cancellation Form

(If you wish to cancel the contract, please fill out this form and return it.)

– To Heinrich Glaeser Nachf. GmbH, Blaubeurer Str. 263, 89081 Ulm, info@glaeser-textil-ulm.de, Germany, Fax: +49 731 3981 55

– I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if notification is made on paper)

– Date

(*) Delete as appropriate.

We will bear the direct cost of returning the goods if the return is made within Germany.